This Returns and Exchanges Policy applies to all purchases made through the website Lachellebeauty.com. We are pleased to accommodate returns and exchanges within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. Since we have multiple warehouses across the world, please contact us beforehand. We will give you the address you can send the goods to.
I received damaged, defective or wrong item(s).
If you received damaged, defective, or the wrong item(s), please contact us immediately at email@example.com within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
Why our products non-returnable if opened?
Our products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
Do I have to pay for the shipping of my return?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Lachelle beauty will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
Customs and duties
We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds cannot be issued if you choose not to pay the charge.
We provide refunds in case the goods are unopened, damaged, not the one you ordered. For example, we do not offer refunds if you ordered a wrong power plug.
In the unlikely event of being dissatisfied with your purchase, please contact us at firstname.lastname@example.org. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.