Shipping Policy

Shipping Worldwide 

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Lost/Missing packages

Lachelle Beauty is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time

Shipping time varies by location. These are our estimates:

Location  *Estimated Shipping Time
United States

2-5 Business days

Australia, New Zealand 9-25 Business days
Canada  9-25 Business days
Central & South America 9-25 Business days
Asia 9-25 Business days
Europe 9-20 Business days
Max delivery time – 35 business days.

*This doesn’t include our 2-5 day processing time. There might be some delays in shipping to some countries due to COVID-19.

*All shipping times exclude clearance/customs delays.

Tracking information

You will receive an email from with a tracking number once your order is shipped. We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at

My tracking says no information available at the moment

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at and we will do our best to help you out.