Shipping Policy
Shipping Worldwide
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Lost/Missing packages
Lachelle Beauty is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States |
2-5 Business days |
| Australia, New Zealand | 9-25 Business days |
| Canada | 9-25 Business days |
| Central & South America | 9-25 Business days |
| Asia | 9-25 Business days |
| Europe | 9-20 Business days |
*This doesn’t include our 2-5 day processing time. There might be some delays in shipping to some countries due to COVID-19.
*All shipping times exclude clearance/customs delays.
Tracking information
You will receive an email from support@lachellebeautycorp.com with a tracking number once your order is shipped. We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at support@lachellebeautycorp.com.
My tracking says no information available at the moment
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@lachellebeautycorp.com and we will do our best to help you out.